If you’re having trouble connecting ​Kastle ↗ to a decentralized application (dApp), here are a few things to check before reaching out:

If the dApp is on a different network than the one currently selected in your wallet, Kastle will automatically prompt you to switch networks (in the extension).

• Approve the pop-up to switch to the correct network.
• If you don’t see the prompt, refresh the dApp page and try connecting again.

Some dApps may run on networks not yet supported by Kastle.

• In this case, please let us know via our Telegram Feedback Channel ↗ so we can review and consider adding support for that specific network in a future update.

If you’re trying to connect to a dApp that already supports Kastle (or is officially listed as compatible with Kastle Mobile) but still encounter errors:

1. Take note of the steps that lead to the connection issue.
2. Contact us through our Telegram Feedback Channel ↗ and share those details.

Our team will review your case and guide you through the troubleshooting process.